Question 1

What is SmartGym?

Accepted Answer

SmartGym is a cloud-based gym management platform that handles everything from member subscriptions and access control to reporting and mobile apps — all in one place.

Question 2

How does SmartGym work?

Accepted Answer

You sign up, add your members and subscription plans, and you're ready to go. Members can check in via QR code, book classes, and manage their profiles from the mobile app.

Question 3

How much does SmartGym cost?

Accepted Answer

Plans start at 19.99 EUR/month (Starter), with Core and Professional for advanced needs. No hidden charges — automatic online account creation has a one-time 100 EUR fee, or message us on WhatsApp and we'll set up your account for free.

Question 4

Are there limits on members or staff?

Accepted Answer

No. All plans include unlimited members, unlimited staff accounts, and unlimited subscriptions.

Question 5

Is data stored in the cloud?

Accepted Answer

Yes. All data is securely stored in the cloud with daily backups. You can access your dashboard from any device, anywhere.

Question 6

Are there native mobile apps?

Accepted Answer

Yes. SmartGym has native apps for iOS and Android, available on the App Store and Google Play.

Question 7

Can I try SmartGym before committing?

Accepted Answer

Absolutely. Request a free demo and we'll walk you through the full platform with your own data.

Question 8

How long does implementation take?

Accepted Answer

Most gyms are fully set up within 1-2 weeks. This includes importing your existing member data, configuring subscription plans, and training your staff on the platform.

Question 9

What kind of support do you offer?

Accepted Answer

We provide support via email and WhatsApp during business hours. Our team typically responds within a few hours. We also offer onboarding assistance and training sessions for new clients.

Question 10

What is the cancellation policy?

Accepted Answer

You can cancel your subscription at any time with 30 days written notice. Your data will be retained for 90 days after cancellation, during which you can request a full export.

Question 11

How secure is SmartGym?

Accepted Answer

SmartGym uses industry-standard security: SSL/TLS encryption for data in transit, AES-256 encryption for data at rest, and is fully GDPR compliant. We perform daily backups and offer multi-factor authentication for all accounts.

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