Terms & Conditions

SmartGym is a cloud-based Software-as-a-Service (SAAS) platform for gym and fitness center management. The platform provides tools for member management, subscription handling, access control, point-of-sale operations, reporting, and mobile applications for both staff and members.

SmartGym offers three subscription plans:

Starter: €29/month — member management, subscriptions, reception, sales reports, and cloud platform access.

Core: €69.99/month — includes everything in Starter plus custom member cards, automated emails, and extended retention reports.

Professional: €99.99/month — includes everything in Core plus iOS & Android mobile apps, POS with stock management, cash register integration, personal trainer sessions, and advanced reports with full export.

All prices are exclusive of VAT. Invoices are issued in RON at the NBR exchange rate +1%. Payment is accepted via bank transfer.

To use SmartGym, you must create an account with accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.

SmartGym is delivered as an instant SAAS solution. Upon successful registration and payment, you will have immediate access to the platform. The service is available 24/7, subject to scheduled maintenance windows which will be communicated in advance.

Either party may terminate the subscription by providing 30 days written notice. Upon cancellation:

Your access to the platform will continue until the end of the current billing period.

Your data will be retained for 90 days after termination, during which you may request a data export.

After the 90-day retention period, all data will be permanently deleted from our systems.

We process personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable Romanian data protection legislation. As a data processor, SmartGym processes member data on your behalf. A separate Data Processing Agreement (DPA) is available upon request. For full details on how we handle personal data, please refer to our Privacy Policy.

All intellectual property rights in the SmartGym platform, including but not limited to software, design, logos, trademarks, and documentation, remain the exclusive property of APP PARTNER S.R.L. Your subscription grants you a non-exclusive, non-transferable license to use the platform for the duration of your subscription.

To the maximum extent permitted by law, APP PARTNER S.R.L. shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities. Our total liability shall not exceed the amount paid by you in the 12 months preceding the claim.

These terms shall be governed by and construed in accordance with the laws of Romania. Any disputes arising from or relating to these terms shall be submitted to the exclusive jurisdiction of the competent courts in Bucharest, Romania.